Frequently asked questions

It's an AI smile-visualization tool branded for your dental clinic. Patients upload a photo, our AI shows a natural-looking improved smile in seconds, and they can request a consultation directly from the result.

Dental clinics offering aesthetic treatments — whitening, veneers, aligners, full smile design. It works for both single-doctor practices and multi-location clinics.

Create a clinic account on the registration page. You'll get 50 free demo tokens — no card required — so you can test the full experience before subscribing.

About 5 minutes. Add your clinic name, upload your logo, share your unique link (my-smile.app/yourclinic) — done. No code, no integration, no website changes required.

No. Each clinic gets a hosted page on a unique subdirectory. You can share the link in Instagram bio, QR codes in the waiting room, email signatures, or embed it on your existing site.

Your clinic logo and name, a simple upload/camera screen, a short processing animation, then a before/after comparison of their smile. They can save the image or request a consultation from the result.

Yes — we tune for natural-looking smiles, not overbright Hollywood teeth. The goal is for patients to recognize themselves and feel inspired, not unsettled.

The image is an artistic visualization, not a clinical plan. It's designed to spark the conversation. The actual treatment plan is always defined by the dentist based on examination and 3D scans.

Patients can retry with a better photo (good lighting, front-facing, mouth slightly open). Each retry uses one token. If quality issues persist, contact support with the photo and we'll investigate.

Any modern smartphone, tablet or computer with a camera and an up-to-date browser (Chrome, Safari, Edge, Firefox). No app to install.

Front-facing, daylight, mouth slightly open showing the upper teeth, no heavy filters. Selfies work fine. Sunglasses, masks or extreme angles produce weaker results.

Yes. Upload your logo from the dashboard and the patient experience is fully branded — your name, your logo, your colors stay in focus.

The slug is generated from your clinic name on registration. If you need it changed, contact support — we'll update it manually and redirect the old link.

Yes, you can share the login within your clinic team. Patient-facing pages don't require any login at all.

Each location should have its own account so leads, branding and analytics stay separate. Contact support if you need a group/chain setup.

When a patient requests a consultation, you receive an email instantly and the lead appears in your dashboard with their photo, contact details and preferred time.

All leads are stored in your dashboard. You can mark them as contacted, booked or closed to keep track of your pipeline.

Yes. They get their before/after image regardless. Booking is optional but prominently offered — this is what converts curiosity into appointments.

Yes, you have the patient's email and consent to contact them about the consultation they requested. Always follow your local data-protection rules for any further marketing.

1 token = 1 AI smile generation. Every time a patient runs a transformation (including retries), one token is deducted from your balance.

50 demo tokens when you register, with no card required. Enough to test the full flow with real patients before deciding.

The patient page shows a friendly 'temporarily unavailable' message — your branding stays intact, but no new generations happen until you renew or top up. We notify you by email before you reach zero.

No. Each renewal grants a fresh allocation. Unused tokens from the previous period don't stack with the new balance. The same applies to top-up packages — they reset on renewal.

Yes. Your dashboard shows total generations, remaining balance and recent activity so you can spot unusual usage.

€139/year annual subscription, which includes 50 tokens on activation and 50 fresh tokens on each yearly renewal. After your free demo tokens, an annual plan is required to keep generating. Prices are shown excluding VAT.

Yes. Token top-up packages (50, 150 or 500 tokens at €0.09/token) are available directly from your dashboard at any time, including during the free trial.

Card (Visa, Mastercard, Amex), SEPA Direct Debit and most local EU payment methods. All payments are processed securely by Stripe — we never store your card details.

Yes. A PDF invoice with your company name, VAT code and address is issued automatically after every successful payment and emailed to your billing contact. Past invoices are also available from the secure Stripe billing portal (opened via 'Manage billing' in your dashboard).

VAT is calculated at checkout based on your billing country and VAT status. For valid EU VAT numbers outside our country of establishment, the reverse-charge mechanism applies.

From the dashboard, click 'Manage billing' to open the secure Stripe portal. There you can update your legal name, VAT code, billing address and payment methods. Future invoices use the new details immediately.

From the dashboard, click 'Manage billing' to open the secure Stripe customer portal. There you can update payment methods, download invoices and cancel.

From the dashboard 'Manage billing' button. Cancel anytime — your access continues until the end of the paid period. No retention calls, no friction.

Used tokens are non-refundable. Unused annual subscriptions can be refunded within 14 days of purchase if no tokens have been consumed.

Your dashboard and leads remain accessible read-only for 30 days, then are deleted. If you need a copy of your leads before deletion, contact support and we'll send a CSV export.

On the login page, click 'Forgot password' and we'll email you a secure reset link.

Make sure your browser's password manager is enabled and that you saved the password the first time you signed in. If you switched devices or cleared cookies, you'll need to save it again.

Yes — contact support and we'll update it after a quick ownership check.

Email support@my-smile.app from your account email and we'll delete the account and all associated data within 7 days.

All data is encrypted in transit and at rest. Photos and contact details are stored on EU servers. We never sell data or use it to train external models.

Yes. Patients consent before uploading. They can request deletion at any time, and you (as the clinic) act as data controller for leads collected through your branded page.

No. Photos are used only to generate the requested visualization and are not used to train models.

Patient photos are retained while the lead is active so you can revisit it with them. Patients can request deletion at any time.

Yes. Contact support and we'll send the standard DPA for your records.

Usually means tokens have run out. Check your balance in the dashboard and renew or top up. If the balance is fine and the issue persists, contact support.

The most common cause is a poor source photo (dark, blurry, side angle, mouth fully closed). Retry with better lighting. Failed generations do not consume tokens.

Camera access must be allowed in the browser. On iPhone, Safari must be used (in-app browsers from Instagram/Facebook sometimes block camera). The page also accepts uploaded photos.

Check spam folder. Invoices are also always downloadable from the dashboard. If it's still missing, contact support with the payment date.

This is rare and almost always resolves automatically within a few minutes after Stripe confirms the payment. If it doesn't, contact support with the payment date — we'll fix it manually.

Some variation is normal — the AI samples slightly each run. For consistent comparisons, use the same photo twice in a row and pick the result you prefer.

Email support@my-smile.app. We reply within 1 business day, usually faster.

Yes — for new clinics we offer a free 20-minute video onboarding to walk you through setup, branding and best practices. Reply to your welcome email to book a slot.

We can join a short video call with your front desk and clinical team to explain how to use the tool with patients, common objections, and best photo conditions.